Last updated: May 20, 2025
Canada Post and the Canadian Union of Postal Workers (CUPW) are currently in the process of negotiating their contract.
The CUPW will go on strike starting Friday, May 23rd if the two parties do not come to an agreement by Thursday, May 22nd.
With the long, nationwide strike this past holiday season in mind, we've decided to proceed with the assumption that the workers will go on strike. We will not ship any orders outside of Ontario by Canada Post until the CUPW and Canada Post comes to an agreement.
Please note Courier Economy, Purolator and UPS are not currently affected.
Zoom75 Tiga, Zoompad Tiga & Substance Deskmat orders
Orders for those group buy will ship out in the next few days. If you chose a Canada Post shipping method and you are outside of Ontario, your order will ship out via their UPS, Purolator or Courier counterparts with similar delivery standards.
In stock orders
Same as above for all in stock orders placed during this past long weekend.
Lettermail replacement
We've suspended the Lettermail shipping method until a labor agreement is reached. Any pending Lettermail order will be upgraded to Courier Economy for free.
If the items in your order qualify for Lettermail, you will now see a Courier Economy Reduced Rate shipping method instead that's partially subsidized by us. It'll cost anywhere between $3.45 to $4.45 CAD depending on your location.
Please note Courier Economy doesn't have a reach as wide as Canada Post, so it may not be possible to ship to some addresses using this shipping method. We'll reach out to you if your address is one of them.
Purolator Ground and Purolator Express added
We've added Purolator Ground and Express as additional shipping methods during checkout. They are similar to Canada Post Expedited Parcel and Xpresspost, respectively. Purolator Express allows keyboards with lithium-ion batteries inside, unlike Xpresspost.
These are different than the Purolator option we had in the past. These two new services will show you the exact shipping rate based on the contents of your cart.
We recommend you to chose Purolator instead of Canada Post until at least May 23rd.
We'll monitor the situation and keep this page updated. Please contact us if you have any questions.
