Mech.land Policy

Last updated: July 10, 2021

Group buy and in-stock items

  • The estimated ship dates listed for the group buy items are just that, estimates. Please understand that unforeseen delays can and often do happen.
  • The site will not let you check out if you have group buy and in-stock items in your cart.
  • The site will not let you check out if you have items from different group buys in your cart. 
We understand that you may want to add a few in-stock items to your group buy order because you will not need one before the other. Shipping within Canada is expensive so we are very sympathetic to the situation. Unfortunately this leads to us holding on to inventory that takes up valuable storage space for up to tens of months.

    Order modifications

    • One or more items can be removed from any order placed in any currency. For group buy orders this can only be done while the group buy is still ongoing.
    • Only orders placed in USD can be edited to add new items. New items cannot be added to orders placed in CAD due to a Shopify limitation.

    If you intend to modify your order at a later date, please be sure to place it in USD. For Canadians we recommend using a 0 foreign exchange rate fee card like the Brim Mastercard or the Stack Mastercard (Pre-paid, reloadable, no credit check)

    To add / remove things to your order, please send an email to support@mech.land from the email address associated with your Mech.land account.

      Order combinations

      • Multiple orders cannot be combined into one shipment. Each order placed after June 24, 2021 will ship individually. 

      We've tried our best to not instate this policy up until now. Unfortunately order combinations slow down the fulfilment time for all the customers and it's simply not possible to continue combining orders going forward.

      Cancellation, refund & exchange

      • We have the right to cancel your order at any time for any reason. 
      • You can cancel your group buy order and get a refund until the group buy ends. Once a group buy ends there will be no refunds or cancellations. 
      • You can cancel your order with in-stock items up until it ships.
      • For cancellations, 4% of the order total will be kept as processing fee to cover for the transaction costs. This is a fee that we do not get back from Shopify in the event of a refund.

        This also applies to removal of an item from an existing order.
      • No refunds on lost or stolen packages shipped via Canada Post Lettermail shipping method.
      • None of the items offered in this website are eligible for exchange, unless defective.

      Change of address

      • Send an email to support@mech.land from the email address associated with your order, this way we'll know it really is you who's requesting the change.
      • The address can be changed but the recipient name will have to remain the same to prevent scalping. Your shipping fees may change depending on the new address, and you'll be billed for the difference.

      Damaged items

      • We will replace any DOA items or items damaged during shipping.
      • Please open and inspect your items as soon as you receive them.
      • You must contact us within 7 days of receiving the package with photos and/or videos to ask for a replacement.

      Lost packages

      • Tracked package lost in transit will be shipped again. You will get a full refund if it's not possible to re-ship or if we choose not to.
      • No refunds on lost or stolen packages shipped via Canada Post Lettermail shipping method.

      Stolen packages

      • We are not responsible for packages stolen after delivery. Still, please contact us from the link at the bottom of the page if that ever happens and we will try our best to help you any way we can.
      • No refunds on lost or stolen packages shipped via Canada Post Lettermail shipping method.

      Please refer to the FAQ if you have any additional questions.